Get CIMS Certified

CIMS applies to management, operations, performance systems and processes. Compliance with the Standard demonstrates an organization is structured to deliver consistent, quality services that are designed to meet the customer’s needs and expectations. It sets forth processes, procedures and supporting documentation proven to be characteristic of customer-driven organizations. CIMS is non-prescriptive and each individual organization has the flexibility to choose the most effective ways in which to meet its requirements.

The Standard is divided into six areas of management best practices:

  • Quality systems
  • Service delivery
  • Human resources
  • Health, safety and environmental stewardship
  • Management commitment
  • Green Building (GB)
CIMS applies to an organization in its entirety, rather than to a specific individual, process or product, and without respect to the size of the organization. Find out how certification applies to multiple-location service organizations.




ISSA Certifications

Save Money

Ultimately, the CIMS program is all about saving money. By implementing an effective management framework and green cleaning program, organizations are positioned to improve operational efficiency and better serve their customers, which naturally leads to cost savings. Click HERE to learn how one CIMS-certified organization has enjoyed more than $400,000 (USD) in annual savings as a result of their certification efforts.


How to Get CIMS Certified

To achieve CIMS certification, a facility service provider organization must submit written documentation supporting their compliance with the requirements described in the five key sections of the Standard.

An ISSA-accredited third-party assessor then conducts an on-site review of the applicant’s systems, processes and documentation to ensure compliance, as well as visits individual customer accounts or locations to ensure that the organization’s activities are consistent with the documented systems and processes. Access a detailed overview of the CIMS certification process.


Free CIMS Resources