Cleaning Industry Management Standard (CIMS)

CIMS-GB: The Roadmap to Quality, Efficiency, and Customer Trust

The Cleaning Industry Management Standard (CIMS) Green Building (GB) is the gold standard for cleaning operations. It's the first consensus-based framework built to define what makes a cleaning organization truly effective – and respected.

CIMS-GB isn't just a checklist. It's your blueprint for building a customer-focused, high-performing business.

Therefore, CIMS-GB helps you set up a management system that allows an organization  to meet those goals. Designed to align your services with client needs, CIMS-GB helps you:

  • Build a proven management system that drives quality and consistency.
  • Create clear, documented policies and procedures that boost performance.
  • Deliver measurable results that inspire customer confidence. 

Whether you're looking to streamline operations, stand out in RFPs, or prove your commitment to excellence, CIMS-GB gives you the tools and structure to lead with impact. 

What is CIMS?

The Cleaning Industry Management Standard is a comprehensive certification program developed by ISSA, the association for cleaning and facility solutions. It provides a framework for cleaning organizations to establish effective management systems that ensure quality, efficiency, and customer satisfaction. Whether you're a building service contractor or manage in-house cleaning operations, CIMS-GB helps align your services with industry best practices and client expectations. 

Why Pursue CIMS-GB Certification?

  • Demonstrate Commitment to Quality: Show clients and stakeholders that your organization adheres to industry-recognized standards for delivering consistent and high-quality cleaning services.
  • Enhance Operational Efficiency: Implement structured management practices that streamline processes, reduce waste, and improve overall performance.
  • Gain Competitive Advantage: Differentiate your business in the marketplace by showcasing your dedication to excellence and continuous improvement. 
  • Support Healthier Environments: Adopt practices that promote hygiene and infection prevention, contributing to the well-being of building occupants.

Who can be certified?

ORGANIZATIONS: The CIMS-GB Standard applies, without respect to the size of the organization, both to cleaning organization that self-perform cleaning and to commercial cleaning contractors. It is designed for facility services professionals: In-house Service Providers (ISP) and Building Service Contractors (BSC). LEARN MORE

INDIVIDUALS: Cleaning professionals can become a CIMS Certification Expert (C.C.E.) by participating in a one-day C.C.E. Virtual Workshop. LEARN MORE

What is CIMS Certification Process?

  • STEP ONE: Commit to achieve CIMS-GB and speak with a CIMS Account Executive to define your price and timeline.
  • STEP TWO: Fill out your complete application and provide a non-refundable deposit.
  • STEP THREE: Complete payment for non-refundable 50 per cent deposit toward your assessment and receive notification of your assessor.
  • STEP FOUR: Schedule your assessment and begin review of your documentation.
  • STEP FIVE: Assessment is completed and your assessor sends approval notification to ISSA. 
  • STEP SIX: Receive CIMS-GB Certification and begin communication plan with your stakeholders.

How long does the CIMS-GB Certification last?

An organization applies for re-certification every two years.

Who determines certification?

Cleaning organizations are encouraged to have their systems and processes reviewed by an "assessor." An assessor is an independent third-party who has earned accreditation by demonstrating that he/she competently and independently verify that an organization meets the Standard's requirements.

How much does the CIMS-GB Certification cost?

For questions and information, please contact ISSA Canada at (905) 665-8001 or email This email address is being protected from spambots. You need JavaScript enabled to view it.. 

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