Meet the ISSA Canada Building Service Contractor (BSC) Council


Yiannis Boutsalis


Yiannis Boutsalis
Impact Cleaning Services Ltd.

Yiannis Boutsalis is the project manager at Impact Cleaning Services Ltd. With a demonstrated history of working in the facility services industry, he is highly skilled in commercial cleaning, sustainability practices and project planning. Boutsalis is focused on the next generation of cleaning through innovation, health and safety, and a more connected and engaged workforce.



 

David Clementino


David Clementino
Hallmark Housekeeping Services Inc.

David Clementino has been with Hallmark Housekeeping Services Inc. for 16 years and is very adept with the operations aspect of the janitorial industry. In 2009, he was responsible for the successful design and implementation of Hallmark’s exclusive purchasing software. Clementino currently oversees the company’s procurement process while controlling all purchasing budgets and working closely with vendors. He has been an active ISSA member and certified CIMS-GB Expert since 2012. Through ISSA trade shows and educational programs, Clementino continues to innovate the company’s cleaning operations and green cleaning policies



 

Russell Hay


Russell Hay
Scandinavian Building Services

Russell Hay was born and raised in the janitorial industry, honing his skills alongside his father in every area of the business. Bringing more than 15 years’ experience and a commitment to best practices, Hay passionately leads the janitorial service industry with innovation and customer service excellence, serving as Scandinavian’s president. With an unmatched work ethic, Hay has set his sights on rapidly growing the business across North America, while ensuring client expectations are consistently met and exceeded. When not at the helm of Scandinavian, Hay spends his downtime with his beautiful wife and young family, and is an avid sports fan both as player and spectator.



 

Ken Hilder


Ken Hilder
ISSA Canada BSC Council Chair

Ken Hilder After more than 25 years in the sanitation industry working in both the manufacturing and distribution sectors for Kimberly-Clark, Swish Maintenance Ltd. and ISO National Cleaning Solutions in a number of senior marketing and sales roles, Hilder retired in 2016. Shortly thereafter, he formed Coldstream Marketing. Presently, Hilder provides strategic consulting to ISSA Canada and is the chairperson for ISSA’s Building Service Contractor Council.



 

Dimitri Kourkoutis


Dimitri Kourkoutis
J+A Cleaning Solutions

Dimitri Kourkoutis Dimitri Kourkoutis is vice president of J+A Cleaning Solutions, a commercial cleaning firm recognized for providing leading services to organizations within the facilities management field. Kourkoutis is trusted with guiding the overall development and strategy of the organization. Since joining the business in 2011, Kourkoutis has initiated vital programs which have allowed the company to experience sustained growth, culminating in J+A achieving CIMS-GB certification with Honours, along with numerous awards and recognition for service excellence and innovation. Kourkoutis is an avid supporter of the ISSA – the worldwide cleaning industry association.



 

Michael Kroupa

Michael Kroupa
United Cleaning Services Ltd.

Michael Kroupa Michael Kroupa joined his father at United Cleaning Services Ltd. in 1989, starting in the Carpet Cleaning Division. Over the span of nine years, he worked his way through the different service divisions to gain valuable field experience. After taking over the Retail Cleaning Division, Kroupa oversaw the company’s expansion into Quebec in 1998. He became the company’s executive vice president in 2003 and accepted his current position of chief executive officer in 2015. Kroupa is dedicated to continuing his father’s legacy as the “second generation.” His continued commitment in leadership to further develop the United Services Group of companies stems from his father’s principles of respect, ethical business practices, flexibility and innovation.



 

Yamire McDowell

Yamire McDowell
The Granite Club

Yamire McDowell With over 39 years as a veteran of the Building Maintenance and Operations Industry, Yamire McDowell is now a proud part of The Granite Club management team. In 2000, McDowell brought her diverse skills and experiences to The Granite Club. Responsible for the day-to-day operation of the housekeeping department, McDowell works with her team of 47 staff, five supervisors and other contracted services maintaining the over 400,000 sq. ft. sprawling property. Operating with a budget of over $3 million, the department oversees the laundry facilities that process an average of over 6400 lbs. of linens every day, as well as the locker rooms which include over 4700 lockers.



 

Mike Nosko



Mike Nosko
ISSA Canada Executive Director

Mike Nosko is the executive director of ISSA Canada, a body which was formed when CSSA merged with ISSA in May 2017.